Refund Policy

This Refund Policy outlines the terms and conditions for refunds on our creative arts training programs and digital marketing services. Please read this policy carefully before enrolling in our services.

Last Updated: December 2024

Effective Date: April 25, 2023

1. General Refund Policy

At TDSART STUDIO LLP, we are committed to providing high-quality creative arts training and digital marketing services. We understand that circumstances may arise where you need to request a refund, and we have established this policy to ensure fair and transparent refund procedures.

Key Principles

  • • Refunds are processed based on the specific terms of your enrollment or service agreement
  • • All refund requests must be submitted in writing with proper documentation
  • • Refund eligibility depends on the type of service, timing of request, and completion status
  • • Processing time for approved refunds is typically 7-14 business days
  • • Refunds are issued to the original payment method whenever possible

Important Notice

This refund policy applies to all services offered by TDSART STUDIO LLP. Specific terms may vary based on individual service agreements, and any conflicting terms in your service agreement will take precedence over this general policy.

2. Creative Arts Training Refunds

Refund policies for our creative arts training programs vary based on the type and duration of the course:

Fine Arts Training Programs

Before Course Commencement

  • • 100% refund if cancelled 7+ days before start date
  • • 75% refund if cancelled 3-6 days before start date
  • • 50% refund if cancelled 1-2 days before start date
  • • No refund for cancellations on the start date

After Course Commencement

  • • 50% refund if withdrawn within first 25% of course duration
  • • 25% refund if withdrawn within first 50% of course duration
  • • No refund after 50% course completion

Skill Development Courses

Short-term Courses (1-4 weeks)

  • • 100% refund if cancelled 3+ days before start
  • • 50% refund if cancelled 1-2 days before start
  • • 25% refund if withdrawn within first week
  • • No refund after first week completion

Long-term Courses (1+ months)

  • • 100% refund if cancelled 7+ days before start
  • • 75% refund if cancelled 3-6 days before start
  • • 50% refund if withdrawn within first 2 weeks
  • • 25% refund if withdrawn within first month
  • • No refund after first month completion

Creative Workshops

Single-day Workshops:

  • • 100% refund if cancelled 24+ hours before workshop
  • • 50% refund if cancelled 12-23 hours before workshop
  • • No refund for cancellations within 12 hours

Multi-day Workshops:

  • • 100% refund if cancelled 48+ hours before workshop
  • • 75% refund if cancelled 24-47 hours before workshop
  • • 25% refund if cancelled within 24 hours

3. Digital Marketing Services Refunds

Digital marketing services have different refund terms due to their project-based nature and immediate implementation:

Strategy and Consultation Services

Digital Marketing Strategy

  • • 100% refund if cancelled before strategy development begins
  • • 50% refund if cancelled during initial research phase
  • • 25% refund if cancelled after draft strategy delivery
  • • No refund after final strategy delivery and approval

Consultation Sessions

  • • 100% refund if cancelled 24+ hours before session
  • • 50% refund if cancelled 2-23 hours before session
  • • No refund for cancellations within 2 hours or no-shows

Implementation Services

Social Media Marketing

  • • 100% refund if cancelled before content creation begins
  • • 75% refund if cancelled before campaign launch
  • • 50% refund if cancelled within first week of campaign
  • • Prorated refund based on remaining contract period after first week

SEO Services

  • • 100% refund if cancelled before audit and analysis
  • • 75% refund if cancelled before implementation begins
  • • 50% refund if cancelled within first month
  • • No refund after first month due to long-term nature of SEO

PPC Advertising

  • • 100% refund of management fees if cancelled before campaign setup
  • • 50% refund of management fees if cancelled before campaign launch
  • • No refund of ad spend (paid directly to advertising platforms)
  • • Prorated management fee refund for remaining contract period

4. Special Circumstances

We recognize that exceptional circumstances may warrant special consideration for refunds:

Medical Emergencies

In case of serious illness or medical emergencies (with proper medical documentation), we may offer:

  • • Full refund regardless of course completion status
  • • Option to transfer enrollment to future sessions
  • • Extended payment plans for ongoing services

Technical Issues

If technical problems on our end prevent service delivery:

  • • Full refund or service credit for affected period
  • • Compensation for any additional costs incurred
  • • Priority support for resolution

Service Quality Issues

If our services fail to meet agreed-upon standards:

  • • Opportunity for service correction at no additional cost
  • • Partial or full refund based on the extent of the issue
  • • Alternative service arrangements

Force Majeure Events

In case of natural disasters, pandemics, or other unforeseeable events:

  • • Transfer to online delivery format when possible
  • • Postponement to future dates without penalty
  • • Prorated refund for services that cannot be delivered

5. Refund Request Process

To request a refund, please follow these steps:

Step 1: Submit Written Request

Send a detailed refund request including:

  • • Full name and contact information
  • • Service or course details (name, dates, invoice number)
  • • Reason for refund request
  • • Supporting documentation (if applicable)
  • • Preferred refund method

Step 2: Review and Assessment

Our team will:

  • • Acknowledge receipt within 2 business days
  • • Review your request against our refund policy
  • • Assess any special circumstances
  • • Contact you for additional information if needed
  • • Provide a decision within 5-7 business days

Step 3: Processing and Payment

If approved:

  • • Refund amount calculation and confirmation
  • • Processing through original payment method
  • • Notification of processing completion
  • • Typical processing time: 7-14 business days
  • • Follow-up support if needed

Contact Information for Refund Requests

Submit your refund request to our dedicated support team with all required documentation for prompt processing.

6. Non-Refundable Items and Services

Certain items and services are non-refundable under normal circumstances:

Materials and Supplies

  • • Art supplies and materials provided
  • • Digital tools and software licenses
  • • Printed materials and handbooks
  • • Customized course materials
  • • Third-party platform fees

Completed Services

  • • Delivered consultation sessions
  • • Completed project work
  • • Issued certificates and credentials
  • • Published content and campaigns
  • • Third-party advertising spend

Administrative and Processing Fees

  • • Registration and enrollment fees
  • • Payment processing charges
  • • Administrative handling fees
  • • Late payment penalties
  • • Certification processing fees
  • • Third-party service charges

Important Note

Non-refundable items may still be eligible for refund under special circumstances as outlined in Section 4 of this policy.

7. Dispute Resolution

If you disagree with our refund decision, we provide multiple avenues for dispute resolution:

Internal Review Process

  • • Request review by senior management
  • • Provide additional documentation or evidence
  • • Participate in discussion to find mutually acceptable solution
  • • Receive written explanation of final decision

Mediation

  • • Voluntary mediation through neutral third party
  • • Cost-effective alternative to formal legal proceedings
  • • Confidential process with focus on resolution
  • • Mutually agreed mediator selection

Legal Recourse

  • • Right to pursue legal action under Indian law
  • • Jurisdiction: Courts in Pune, Maharashtra
  • • Applicable law: Indian Contract Act and Consumer Protection Act
  • • Legal costs as per court determination

Our Commitment

We are committed to fair and transparent resolution of all disputes. Our goal is to find mutually satisfactory solutions that maintain our professional relationship while respecting both parties' rights and interests.

8. Policy Updates and Changes

This refund policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices.

Notification of Changes

  • • Email notification to all active students and clients
  • • Website announcement with prominent display
  • • 30-day notice period for significant changes
  • • Opportunity to request refund under previous terms during notice period

Grandfathering Provisions

Existing enrollments and service agreements will generally remain subject to the refund terms in effect at the time of enrollment, unless more favorable terms are introduced.

9. Contact Information

For refund requests, questions about this policy, or dispute resolution, please contact us:

Company Details

TDSART STUDIO LLP

LLP ID: ACA-7621

PAN: AAUFT5447L

TAN: PNET17465A

Registered Address

Office No-11, Fifth Floor, A- Building

City Vista, Vadgaon Sheri

Pune City, Pune, Pune-411014

Maharashtra, India

Refund Support Team

Our dedicated refund support team is available to assist you with all refund-related inquiries and to ensure prompt processing of your requests.

Last Updated: December 2024
Version: 1.0